Request within 14 days
For an initial purchase or renewal, contact support@vaisoft.io within 14 days to request a refund. Give your purchase email or order reference and describe the request. Never send your card details or full license key.
How requests are handled
We verify the purchase and handle the refund through Paddle. An approved full refund ends the related PRO access. Images, PDFs and ZIP files you have already downloaded stay on your device. Processing and bank posting times can vary; support can help check the status.
Cancel future renewals
If you want to stop the next charge, cancel renewal in Paddle’s billing portal through Manage PRO. Cancelling renewal is separate from requesting a refund and normally keeps access until the end of the paid period.
Your legal rights
This policy does not limit mandatory consumer rights. Applicable law and Paddle’s buyer terms prevail where they provide additional protections. Sandbox tests do not move real money and do not create a real refund entitlement.